Featured Questions

I received my order and would like to exchange an item. How should I do that?
How do I create a customer account?
How can I pay for my purchases online ?
I've just placed my order. How long before I receive my parcel ?
Where is the shop/retailer closest to me ?
How do I make my lights online? How do I use the cupola and globe creators?
How do I make my string lights online? How do I use the Premium and Original creators?
I have just placed my order, but I want to change it. What do I do?
The website does not recognize my email address when I try to log on to the page "My account".
My parcel was returned by the postal service.
How can I get an invoice ?
How do I choose the colours for my lamp ?
Can I put both globes and cupolas on the same strand of lights?
How do I assemble my Premium string lights?
The item delivered is not what I ordered. What should I do?
My fairy light worked for a few months then suddenly stopped working.
Can I place an order for shipment abroad?
Can the string lights be used outside ?
I would like to offer someone a gift voucher. How should I do that ?
How do I return my folded light fixture to its original shape?
How do I assemble my l'Original string lights?
My order is a gift. I'd like to add a message.
I have just received a gift voucher. How do I use it ?
A fold mark still remains even after I've returned my lamp to its normal shape.
How do I track the shipment of my order?
I would like some information on the materials used to make the ball fixtures.
Are my fancy lights delivered assembled ?
A fold mark still remains even after I've returned my light fixture to its normal shape.
How can I contact you ?
The balls were damaged during shipment.
What is the difference between Premium and l'Original balls?
I paid for my order with a gift voucher, but I don't think it was deducted from the total. What should I do ?
Can I adjust the length of the hanging mounts for lanterns?
My parcel arrived damaged.
I'd like to change my fancy light and hook it up directly to the electric grid.
My gift voucher has expired. Can I extend it ?
I would like to buy a globe, cupola or electrical accessory at a retail outlet.
Can I mix Premium and l'Original balls on the same string lights?
Are the colors different between the Premium and Original balls?
What is the difference between the Premium and Original electric string lights?
I would like to buy small balls or string lights at a retail outlet.
I'd like more information about a product.

Faq Sections

My order
I received my order and would like to exchange an item. How should I do that?
I have just placed my order, but I want to change it. What do I do?
The item delivered is not what I ordered. What should I do?
Show More >>
Technical problem
My fairy light worked for a few months then suddenly stopped working.
A fold mark still remains even after I've returned my lamp to its normal shape.
My customer account
How do I create a customer account?
The website does not recognize my email address when I try to log on to the page "My account".
Order delivery
I've just placed my order. How long before I receive my parcel ?
My parcel was returned by the postal service.
Can I place an order for shipment abroad?
Show More >>
Order payment
How can I pay for my purchases online ?
How can I get an invoice ?
I would like to offer someone a gift voucher. How should I do that ?
Show More >>
Other
Where is the shop/retailer closest to me ?
How do I choose the colours for my lamp ?
Can the string lights be used outside ?
Show More >>
The Products: our lights
How do I make my lights online? How do I use the cupola and globe creators?
Can I put both globes and cupolas on the same strand of lights?
How do I return my folded light fixture to its original shape?
Show More >>
Products: our fairy lights
How do I make my string lights online? How do I use the Premium and Original creators?
How do I assemble my Premium string lights?
How do I assemble my l'Original string lights?
Show More >>