Featured Questions

I received my order and would like to exchange an item. How should I do that?

How do I create a customer account?

I've just placed my order. How long before I receive my parcel ?

How can I pay for my purchases online ?

Where is the shop/retailer closest to me ?

How do I make my lights online? How do I use the cupola and globe creators?

How to create my garland online? How does the garland composer work?How do I make my string lights online? How do I use the Premium and Original creators?

I have just placed my order, but I want to change it. What do I do?

The website does not recognize my email address when I try to log on to the page "My account".

My parcel was returned by the postal service.

How can I get an invoice ?

How do I choose the colours for my lamp ?

Can I put both globes and cupolas on the same strand of lights?

The item delivered is not what I ordered. What should I do?

My fairy light worked for a few months then suddenly stopped working.

Can I place an order for shipment abroad?

I would like to offer someone a gift voucher. How should I do that ?

Can the string lights be used outside ?

How do I return my folded light fixture to its original shape?

How do I assemble my string lights?

My order is a gift. I'd like to add a message.

A fold mark still remains even after I've returned my lamp to its normal shape.

How do I track the shipment of my order?

I have just received a gift voucher. How do I use it ?

Are my fancy lights delivered assembled ?

A fold mark still remains even after I've returned my light fixture to its normal shape.

I would like some information on the materials used to make the ball fixtures.

The balls were damaged during shipment.

I paid for my order with a gift voucher, but I don't think it was deducted from the total. What should I do ?

How can I contact you ?

Can I adjust the length of the hanging mounts for lanterns?

What is the difference between Premium and l'Original balls?

My parcel arrived damaged.

My gift voucher has expired. Can I extend it ?

I'd like to change my fancy light and hook it up directly to the electric grid.

I would like to buy a globe, cupola or electrical accessory at a retail outlet.

Can I mix Premium and l'Original balls on the same string lights?

What is the difference between the Premium and Original electric string lights?

I would like to buy small balls or string lights at a retail outlet.

I'd like more information about a product.

Faq Sections

My order

I received my order and would like to exchange an item. How should I do that?

I have just placed my order, but I want to change it. What do I do?

The item delivered is not what I ordered. What should I do?

Technical problem

My fairy light worked for a few months then suddenly stopped working.

A fold mark still remains even after I've returned my lamp to its normal shape.

My customer account

How do I create a customer account?

The website does not recognize my email address when I try to log on to the page "My account".

Order delivery

I've just placed my order. How long before I receive my parcel ?

My parcel was returned by the postal service.

Can I place an order for shipment abroad?

Order payment

How can I pay for my purchases online ?

How can I get an invoice ?

I would like to offer someone a gift voucher. How should I do that ?

Other

Where is the shop/retailer closest to me ?

How do I choose the colours for my lamp ?

Can the string lights be used outside ?

The Products: our lights

How do I make my lights online? How do I use the cupola and globe creators?

Can I put both globes and cupolas on the same strand of lights?

How do I return my folded light fixture to its original shape?

Products: our fairy lights

How to create my garland online? How does the garland composer work?How do I make my string lights online? How do I use the Premium and Original creators?

How do I assemble my string lights?

I would like some information on the materials used to make the ball fixtures.