Featured FAQs

Order delivery

I've just placed my order. How long before I receive my parcel ?

My parcel was returned by the postal service.

Can I place an order for shipment abroad?

How do I track the shipment of my order?

The balls were damaged during shipment.

My parcel arrived damaged.

If your parcel is delivered damaged, refuse it. Take it back to your post office to file a claim. The post office will send it back to us and we can immediately resend your order. You can also file a claim on the Colissimo website. If you encounter this issue, please inform us by email.