The balls were damaged during shipment.
Our packaging is specially designed to guarantee optimal protection for the balls and the wires, which are placed separately. Despite all the care we put into the quality of our packaging, items can unfortunately sometimes be damaged during shipment. If one of our ball is crushed in an impact or damaged on the surface, you can still return it to its original shape. To return a ball damaged during shipment to its original shape:
- Take a long, thin utensil (e.g. a chopstick or a paint brush).
- Slide the utensil inside the ball through the hole.
- Push until the ball totally regains its original shape. If you are not completely satisfied with this procedure, don't hesitate to contact us by email.