Featured FAQs

I received my order and would like to exchange an item. How should I do that?

You can easily exchange the item(s) you don't want free of charge. Send us the item(s) within 14 days following the delivery of your order to the address below: Cousins and co rue des Alouettes 37240 Manthelan France Please specify the items you would like in exchange on a loose sheet of paper. You only have to pay for the shipping costs (return and reshipping). Please include in your parcel a cheque for €5 payable to Cousins & Co to cover the processing and shipping fees. However, if you want to: exchange an item for a different type of item; get a refund for all or part of your order; or, if you don't live in France... Please send us an email.