Featured FAQs

My parcel was returned by the postal service.

If the delivery address is incomplete or the 15-day holding period has expired, the postal service returns the parcel to us. You then have two options:

  •  Maintain your order so that we can reship it. In this case, please send us a cheque for €5 payable to Cousins & Co to cover the repackaging and reshipping fees at the following address: Cousins and co Rue des Alouettes 37240 Manthelan France
  •  Cancel your order. In this case, your order (excluding shipping fees, as stipulated in our terms and conditions) will be fully refunded. However, for orders with shipments abroad (including French overseas departments and territories), please contact us by email. contact us by email.